Refund & Returns Policy

Effective date: 6 August 2026 Last updated: 2 September 2026

This Privacy Policy explains how CAPITALADV S.R.L., operating as Bricoshop Europe (“we”, “us”, “our”), collects, uses, shares and protects your personal data when you visit bricoshop-europe.com, place an order, or otherwise interact with us.

We are committed to processing your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), applicable ePrivacy rules and other applicable data-protection laws.

1. Overview

If you are a consumer in the EU/EEA, you benefit from a statutory right of withdrawal (a “cooling-off period”) and from a legal guarantee of conformity. Below we explain how to use these rights, and the return conditions that apply. Customers outside the EU/EEA are covered by the voluntary return terms in Section 8.

2. Right of withdrawal (EU/EEA consumers)

Under Directive 2011/83/EU, if you are a consumer in the EU/EEA you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the goods. Where your Order is delivered in several parts, the period runs from the day you receive the last item.

3. How to exercise your right of withdrawal

To withdraw, you must inform us of your decision by a clear statement before the 14-day period ends. You can:

• email us at support@bricoshop-europe.com with your Order number and a statement that you wish to withdraw; or
• complete and return the model withdrawal form provided in the Annex to this policy.

To meet the deadline, it is enough to send your communication before the withdrawal period expires. We will send you an acknowledgement of your withdrawal without delay.

4. Returning the goods

After telling us you wish to withdraw, you must send the goods back without undue delay and no later than 14 days from the day you communicated your withdrawal. You are responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty. Please return items in a resaleable condition, with any tags, accessories and original packaging where possible.

You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning — in other words, you may inspect the item as you would in a shop, but not use it beyond that.

5. Refunds

We will reimburse all payments received from you for the returned Products, including the standard delivery cost (but not any extra cost arising from your choice of a more expensive delivery method), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back, or you have supplied proof of return, whichever is earlier.

We will make the reimbursement using the same means of payment you used for the original transaction, unless you expressly agree otherwise; in any event you will not incur any fees as a result of the reimbursement. For cash-on-delivery Orders, we will arrange refunds by bank transfer or another agreed method, for which we may ask for the necessary details.

6. Exceptions — items that cannot be returned

The right of withdrawal does not apply to certain Products, including:

• goods made to your specifications or clearly personalised;
• sealed goods that are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery;
• goods that, after delivery, are inseparably mixed with other items;
• sealed audio or video recordings or software that were unsealed after delivery;
• goods that are liable to deteriorate or expire rapidly.

Where an exception applies, it will be indicated before you order.

7. Faulty, damaged or incorrect items (legal guarantee)

If a Product is faulty, damaged on arrival, not as described, or otherwise not in conformity with the Contract, you are entitled under the legal guarantee (Directive (EU) 2019/771) to a remedy — normally repair or replacement, and where that is not possible or proportionate, a price reduction or a full refund. This right applies for two years from delivery for EU/EEA consumers and is in addition to the right of withdrawal.

Please contact us at support@bricoshop-europe.com with your Order number and, where possible, photos of the issue. Where the Product is faulty or we sent the wrong item, we will cover the cost of return and of any replacement.

8. Customers outside the EU/EEA

If you are ordering from the United States or another country outside the EU/EEA, we offer a voluntary return option: you may request a return within 14 days of delivery for unused Products in their original condition and packaging. Return-shipping costs are your responsibility unless the Product is faulty or incorrect. Once we receive and inspect the returned Product, we will process an appropriate refund. This voluntary policy does not limit any rights you may have under the mandatory law of your country.

9. How to start a return

To start any return or refund, contact us at support@bricoshop-europe.com with your Order number and the reason for the return. We will confirm the return address and the steps to follow. Please do not send items back before contacting us, so we can make sure your return is handled correctly.

10. Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract.)

To: SBC Performance LLC (Bricoshop Europe), 30 N Gould St, Sheridan, WY 82801-6317, United States — Email: support@bricoshop-europe.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on / received on: ______________________________

— Order number: ______________________________

— Name of consumer(s): ______________________________

— Address of consumer(s): ______________________________

— Signature of consumer(s) (only if this form is notified on paper): ______________________________

— Date: ______________________________

Contact us

If you have any questions about this Privacy Policy, or wish to exercise any of your data-protection rights, please contact us:

Bricoshop Europe
Operated by CAPITALADV S.R.L.

Registered address: Corso Buenos Aires 64, 20124 Milano, Italy

VAT number: IT11892220960

Email: support@bricoshop-europe.com

Website: bricoshop-europe.com

Phone: +1 951 647-5902 (customer service line, operated on behalf of CAPITALADV S.R.L.)